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Position Overview

As an IT Technical Support Analyst, you’ll provide hands-on support for end users, devices, and systems while also helping to maintain our IT infrastructure and cybersecurity posture. You’ll work closely with our Director of IT and external vendors to ensure hardware, software, and network environments are secure, reliable, and optimized for productivity.

This role is ideal for someone who enjoys a mix of technical troubleshooting, user support, and systems management — all within a collaborative manufacturing environment.

Key Responsibilities

User & Hardware Support

• Serve as the primary contact for troubleshooting and maintaining desktops, laptops, tablets, printers, and mobile devices

• Deploy and configure new equipment based on user and business needs

• Ensure all devices are properly connected and secured on the network

Cybersecurity & Patch Management

• Manage tools such as ThreatLocker, Huntress, Cisco Umbrella, Duo, and Arctic Wolf

• Execute system patching and assist with compliance and vulnerability remediation

• Support company-wide efforts to maintain a secure IT environment

Office Applications & End-User Tools

• Support Microsoft 365, including Outlook, Teams, SharePoint, Word, Excel, and PowerPoint

• Handle software installations, licensing, permissions, and troubleshooting

• Act as a helpdesk resource and provide user training where needed

Network & Server Support

• Assist with managing LAN, servers, and backups using tools like Meraki, Hyper-V, and Veeam

• Monitor system performance and respond to alerts

• Maintain documentation and follow best practices for change control

Phones & Communications

• Support mobile device management and Teams-based desk phones

• Assist with setup, troubleshooting, and coordination with vendors

Qualifications

• Bachelor’s degree in IT or related field preferred

• 3–5 years of IT support experience, ideally in a manufacturing environment

• Strong technical knowledge of Microsoft 365, networking, hardware, and endpoint support

• Familiarity with tools such as ConnectWise, IT Glue, Veeam, and Meraki is a plus

• Customer-service mindset and excellent communication skills

• Willingness to work on-site and respond to occasional off-hours needs

Metal Flow is actively seeking experienced Journeyman Toolmakers who are interested in joining the Metal Flow team. A successful candidate will have considerable formal training on toolroom (lathes, mills, grinders etc) and/or production (ICOP, Transfer, and/or Progressive Presses) equipment. Additionally, Journeyman Toolmakers should be able to read and understand blueprints and use quality measurement tools with expertise. 

Journeyman Toolmakers also responsible for monitoring tool usage and working with the toolcrib/toolroom to ensure that adequate back-up tools are on hand and properly prepared in advance of being needed to avoid unplanned and unnecessary downtime.

Journeyman Toolmakers are responsible for assisting in the design and engineering of tooling and should have an extensive ability to troubleshoot and problem solve on developments, new jobs, and existing jobs. Toolmakers should be leaders in the continuous improvement process and should have the ability to take ownership of driving process, tooling, and equipment enhancements that will improve production efficiency and product quality.

At Metal Flow Journeyman Toolmakers are encouraged to assist in the development of team members (including apprentices) and work constructively with others in various areas of the organization to achieve common goals.

Are you finishing up your education at a local Tech Center? Are you currently in an Apprenticeship program but you're looking to switch your studies to a new employer? This might be the right opportunity for you! Get paid while you learn and further your career.

Metal Flow has a DOL registered Journeyman Toolmaker Apprenticeship Program that anticipates the addition of 2-4 new apprentices each year. Individuals interested in pursuing a career as a Journeyman Toolmaker should:

• Have the ability to commit to the 4 year educational and training requirements of the program.
• Possess a strong foundation of knowledge and skills in the metal stamping industry.
• Demonstrate a dedication to the pursuit of excellence in craftsmanship.
• Currently enrolled in an apprenticeship program looking to make a change.

Job Type: Full-time

Position Overview:

We’re looking for a Quality Manager to oversee and drive the effectiveness of our Quality Management System. This leadership role is responsible for ensuring compliance with TS16949 standards and customer-specific requirements while maintaining a high standard of quality across all products and processes. The Quality Manager will also lead a talented team and collaborate with multiple departments to meet business objectives and customer expectations.

Key Responsibilities:

• Team Leadership: Supervise and develop the Quality team, including Quality Technicians, Engineers, and Sort/Audit personnel, fostering a high-performance environment.
• Strategic Vision: Review company processes at a Macro-level to influence the strategic plan and offer exceptional quality results.
• Customer Issue Resolution: Act as the primary point of contact for customer quality issues, ensuring that complaints are logged, analyzed, and resolved in a timely and effective manner.
• Continuous Improvement: Drive continuous improvement initiatives across all quality processes, promoting the use of Lean Manufacturing, problem-solving techniques (8D, 5-Why), and best practices to enhance efficiency and effectiveness.
• Cross-Functional Collaboration: Work closely with Manufacturing, Operations, Engineering, Sales, and other departments to address quality challenges, improve product quality, and meet production goals.
• Material Review & Nonconforming Product: Lead the Material Review Board and oversee the resolution of nonconforming materials to ensure products meet customer requirements.
• External Customer Engagement: Visit customers to understand their quality expectations and share relevant insights with internal teams to improve customer satisfaction.
• Reporting: Provide regular updates to the VP of Manufacturing who oversees this position.

Minimum Qualifications:

• Education: 4-year technical degree (or equivalent experience)
• Training & Certifications: Familiarity with MS Office suite, Project Management tools, Lean Manufacturing, and quality problem-solving methods (8D, 5-Why). ASQC certification is a plus. Experience with Plex UX is a bonus!
• Experience: Minimum of 10 years in a quality leadership role, with automotive industry experience preferred.
• Skills: Strong leadership, problem-solving, and communication skills. Experience with quality management systems and customer-focused quality assurance is essential.

Certifications/Policy Competence & Awareness:

• Metal Flow Corporation is a certified quality manufacturer.
• The relevance and importance of your work responsibilities and job requirements on the quality of Metal Flow products is extremely important as we work to provide quality products and services to our customers.
• Metal Flow Corporation has achieved environmental recognition by obtaining ISO14001 certification.
• Metal Flow team members should work to minimize the company’s impact on the environment in all daily activities.

Not sure what you are qualified for?  Use our general application to apply and learn more about our company.